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Return & Refund Policy

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Last updated: 10/12/2021

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1.    Introduction

Welcome to Eterno Jewelry by Onyx Media Solutions Ltd.

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If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on returns and refunds. The following terms are applicable for any products that you purchased with us.

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Onyx Media Solutions Ltd (“us”, “we”, or “our”) operates https://www.eterrno.com/ (hereinafter referred to as “Service”).

This Return & Refund Policy govern the way we process returns and refunds for any products that you purchased with us.
 
Our Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at https://www.eterrno.com. Please read it here https://www.eterrno.com/terms.
 
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here https://www.eterrno.com/privacy-policy.
 
Your agreement with us includes this Return & Refund Policy, our Terms of Services and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood agreements and agree to be bound by them.

 

Please note that we ship all our goods from Turkey, local shipping refer to shipping within Turkey and return of any goods will be to Turkey as well regardless of the receiving country.
 
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at contactus@eterrno.com so we can try to find a solution. The Agreements apply to all visitors, users and others who wish to access or use the Service (Website).
 
Thank you for being responsible.

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2.    Definitions

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For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Onyx Media Solutions Ltd

  • “Goods” refers to the items offered for sale on the Service.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to Eterno Jewelry, accessible from https://www.eterrno.com

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

3.    Your Order Cancellation Rights

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You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

 

We will reimburse You no later than 60 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

4.    Conditions for Returns

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In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

  • The following Goods cannot be returned: Goods with expiry date shorter than 90 days.

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

5.    Returning Goods

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Cevizli mahallesi. 20 nağme sok. Maltepe - İstanbul 34846, Turkey

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

6.    Gifts

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If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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7.    Contact Us

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If you have any questions about our Returns and Refunds Policy, please contact us:

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